By Kate Templeton
Social media has become a prominent and critical tool in the world of public relations. The online presence of a company can either make or break its reputation. When working in PR, it’s important to understand this powerful tool and how to find the most success while using strategic social media tactics. Here are a few tips for using social media to positively support a brand’s digital presence.
Use Hashtags Professionally.
Hashtags are a great tool to grow an online following and engage with users. There are specific social media tactics that are important when using hashtags. For some brands, using the same hashtag on every post creates consistency. This eventually can be seen as a slogan for the company, and all posts that accompany the hashtag are easy to find. Hashtags can also be used to gain traction and reach more users. Because they are easily searched, using relevant hashtags that appeal to the audience will help the brand expand.
Pay Attention to Your Audience.
Discovering what the audience cares about is a crucial step in creating an online brand. Public relations professionals have the opportunity to listen to the conversations their audiences are having on social media platforms. Responding to comments, questions and listening to critiques will help a brand find more success.
Consistency is Key.
When developing a strong social media presence, it is essential to pay attention to the full image the brand portrays online. Developing a consistent look and voice will help establish a solidified image throughout. The design and graphic elements should be similar to increase audience engagement and differentiate the brand from others.
Create a Strategy.
Not every social media platform is going to be beneficial for every brand. Organizations should only focus on social platforms that add value to their company. Create and implement a social media strategy that will meet the brands’ unique goals and objectives.
Analytics, Analytics, Analytics!
It’s one thing to post consistently on social media accounts, but it is another to actually grasp how the audience is responding. The use of analytics is necessary when evaluating the effectiveness of social media strategies. This can help companies reach the correct audiences that positively impact the brand. (Check out Sierra’s blog post last week for more insights on social media analytics)!
You will now be one step ahead when using social media to professionally maintain a client’s brand!
By Erica Freeze
Planning is essential to designing an effective public relations program. Planning in public relations involves researching, understanding a problem, and implementing a program to solve this problem. Adequate planning will determine if a public relations campaign will be a success or a failure. Because of this, it is important to know how to plan before starting a project both in school and in a public relations career. Here are some tips on how to plan appropriately for your next project:
Break down the elements: Public relations plans are broken down into four main elements: analysis, strategic research, implementation, and evaluation. A situation is a set of circumstances facing an organization. Without defining and analyzing a situation, it will be impossible to complete efficient research or to define the goal of a communications program later in the process. Research helps practitioners define a problem and think strategically. It is important to look at the bigger picture while analyzing and researching a situation. A situation analysis must factor in all parties, including stakeholders, teammates and the organization itself. It is important to accept the feedback of these parties so that a campaign team can predict and establish a goal. Once this feedback and research are outlined with an end date and goal in mind, the plan can be implemented.
Include all parties in decision making: Any public relations professional must be prepared to overcome any obstacles that occur during the implementation of a strategic plan. If a plan is implemented and there were disagreements on objectives, the plan may not satisfy the end goal. If there is an absence of feedback from an account manager, as well as any vital departments and stakeholders, important information and opinion may be forgotten. It is important for public relations professionals to be aware of any obstacles before they happen so that they can be fixed in a timely manner.
Determine success: How will you measure the success of your plan? Just as an organization’s goals and objectives change over time, the performance metrics that your team uses to track progress should also change. Metrics can show not only where the company is succeeding but also highlight specific areas of weakness. As data accumulates, the matrix can display trends and identify places which need improvement. There are tools such as Google Analytics which measure website or social media interactions, and then there are more advanced services, such as CyberAlert, which displays analytics for earned, owned and social media. Depending on the organization you work for, learning how to understand analytics tools is crucial to understanding the ways in which your company is falling short and succeeding.
Public relations is a constantly changing field. It is important to keep on top of the latest consumer trends and to have a thorough understanding of all parties that will be affected by a campaign. In order to launch a campaign, a strategic plan must be created. The capability to think strategically is what helps adequate public practitioners become strategic planners. Without a strategic plan in place, a campaign will fail because of a lack of understanding of a final goal. What are some ways you have found planning useful in your projects?
By Erica Freeze
In today’s technologically advanced society, more companies are incorporating social media into their marketing and communications plans. For a company’s social media platform to gain attention, strategists should devise a social media plan. Every interaction that is made on social networks should work towards the organization goals. The more time and effort spent on a social media plan, the more effective it will be in its implementation. If your employer asks you to generate a social media plan, here are five ways tips to consider to ensure its success:
Step 1: Define social media objectives and goals
Establishing plan objectives allows you to make changes to your social media campaigns and platforms if they are not coinciding with your goals. Goals need to be established to gauge the overall success of the campaign. When setting your campaign goals, think of the acronym, “S.M.A.R.T.” This acronym is a great way to remember that your goals should be “specific, measurable, attainable, relevant, and time-bound.” Some examples of goals may be: increasing company awareness, increasing sales or increasing visitor loyalty. The goal is important to establish because it is the driving force of a social media plan.
Step 2: Conduct a social media audit
A social media audit is a process of analyzing what is working and what is not across your company’s social media platforms. When first starting your audit, take note of post frequency and follower interactions on each channel. From this, you can compare how your numbers change each month or each year. You can determine which platforms are worth keeping, enhancing or disregarding.
Step 3: Construct a content strategy
Creating a timeline and planning the content to post is helpful in the organization and originality of each platform. Cater your content to your company image, your audience, and the platform. An example: Should we post something funny or more serious? Should a video or a status be posted? Once your content is established, you can decide how frequently to post it on each platform. There are many studies that provide useful information about optimal posting times for each medium. Finding the perfect frequency to post can generate more engagement for your content.
Step 4: Engagement
It is important to see how your followers engage with your content on each platform. Keep track of how well each post is doing on likes, shares, and comments. Be on top of both negative and positive feedback. Instead of deleting negative comments, try to turn the customer’s perception around with positive advice and understanding. Showing that you care about your customers on social media can attract more followers and enhance customer loyalty.
Step 5: Evaluate and Alter your Plan
After you have implemented your plan, you should watch for what is working and what is not. You can use an analytics tool such as Google Analytics to provide data on website traffic. Once you see which content is driving the most traffic, you can apply this awareness to new posts. Because social media is constantly growing and changing, it is important to frequently analyze your successes and failures. From this, you can reconstruct your social media plan to best benefit your organization.