By Talia Smith
If you follow me on Spotify, you might assume an eight-year-old stole my account password and has been streaming children’s music for the past year. I’m here to say it’s actually me who listens to artists such as Brady Rymer and the Little Band that Could, the Okee Dokee Brothers, Recess Monkey, Frances England and Secret Agent 23 Skidoo. While I do thoroughly enjoy their music, these artists are our five Grammy-nominated clients at Sugar Mountain PR.
Sugar Mountain PR (SMPR) is a Portland-based agency that promotes children’s entertainment. I have been doing freelance work for SMPR owner, Beth Blenz-Clucas, for more than a year now and am fortunate enough to be joining her PR team at the 59th Annual Grammy Awards in L.A. this weekend.
This all transpired in a sort of serendipitous way and I thought I’d share what I have learned so far in the lead-up to this event.
Don’t Underestimate Your Network
I was introduced to SMPR in Portland through two connections from my hometown in New Jersey: my mom and Brady Rymer from Brady Rymer and the Little Band that Could. My mom discovered SMPR when she was trying to book Brady for an event a few years back.
I didn’t know Brady as the children’s musician; I knew him as the bassist for the band, From Good Homes. They have a large following on the East Coast and I grew up listening to their music. Without my mom or Brady, I wouldn’t have known to reach out to Beth at SMPR.
The lesson I learned from this is that sometimes the most rewarding connections are not obvious ones. I would have never thought that I would find PR work through my mom, who did not have a PR background or my favorite local band. Sometimes you have to dive deep into your third, fourth, maybe even 17th level networks.
Sugar Mountain was not seeking a freelance intern when I applied. I got the job because I asked. I was not originally invited to assist at the Grammys. I’m going because I asked. I learned you sometimes have to take it upon yourself to reach out and offer your services. I think of how many opportunities I might have passed up just because I didn’t ask. As Christopher McCandless said, “If you want something in life, just reach out and grab it.”
Go Along for the Experience and Leave Room to Be Pleasantly Surprised
When at first I asked Beth if I could assist her team at the Grammys, she said yes but made it clear that she couldn’t promise I would have a press pass to get on the red carpet. I was still eager to go because they needed someone to sell merchandise at the pre-Grammy concert featuring all five nominated children’s musicians. I also have family in the L.A. area who I could visit and stay with.
I knew there was a chance that I would not be involved in any of the red carpet Grammy events, but I still wanted to go along for the ride. I would either have the chance to visit my family and work a cool concert or I would get to visit my family, work a cool concert AND work the red carpet and media room at the Grammys on Sunday. I couldn’t go wrong with either outcome. As it turns out, I was pleasantly surprised to receive an email from the Recording Academy to learn my press pass was approved. Then I was able to wholeheartedly freak out and go shopping for a dress.
I’m telling my story to show that it snowballed from a humble start. I think a lot of opportunities have extraordinary potential when you learn to, “Just Say Hi,” as Brady Rymer would say.
By Erica Freeze
A public relations (PR) survey is more than just an investigation of a group of people. A PR survey often consists of exploring key publics to gain insight into their opinions or experiences with a certain brand or organization. The information obtained from surveys helps PR practitioners to create a successful plan to target key publics. Because of this, knowing how to create an effective survey is crucial to helping the brand you represent achieve its goals. Here are some quick tips for writing online surveys in the public relations realm:
1) Decide exactly what you want to know about your audience(s):
All practitioners who conduct a survey want their findings to be provoking and eye-opening. But to gain the best insight into your key audiences, you must cater your questions to understand the different individuals in your audience. Would you like to see the differences in education levels, gender, or employment status when it comes to the perception of your organization? Make a list of what you exactly want to discover from your findings, and hone in on the topic that you believe help you truly understand your audience. Decide exactly what you want to find out of the survey and keep it short.
2) Keep questions short and closed:
Keeping the questions on a survey short and concise will make the survey more desirable to respondents. This also helps you concentrate on the key objectives of the survey and will help to get the most accurate and honest results. Additionally, keeping the questions closed-ended, meaning you have to select from a certain group of answers, will make your job easier when it comes to calculating results. Open-ended questions without a selectable answer may be easier to craft, but harder for your audience to answer, as they have to think thoroughly about their answers. Closed questions will generate the results you need.
3) Think outside yes-or-no questions:
A common mistake people make is writing yes-or-no questions. These questions often frustrate respondents because they cannot always give their honest opinion in their answers. Think of scales involving variation, such as: strongly favorable, somewhat favorable, neither favorable nor unfavorable, somewhat unfavorable, or strongly unfavorable. These words can be interchanged with, for example, “agree or disagree” or “considerable.” Creating your survey in terms of scales will help you gain much more insight into your target audience and will provide you with much more information.
4) Take your own survey:
Take the survey you create and keep in mind how you react to the questions throughout the process. It is important to keep in mind respondent experience. Simple questions with multiple answer choices provide more points of view, which helps you to have more honest results. I once took a survey that asked respondents which music platform they would be, along with something to justify that answer. For example, one answer read “I am Spotify because I am adventurous and discover new things.” Questions such as this are confusing for respondents and also return minimal results.
If you need any additional help, it is always useful to search the internet for example surveys or successful surveys and see how they were constructed. How will you apply these tips to the next PR survey you create? Good luck!
By Talia Smith
It’s the PR major’s dream to snag a big-name internship over the summer, plop it on your resume in the fall and have a dream job nailed down by the time your graduate; it doesn’t always work out that way. Some of us spend the summer taking classes, traveling or working. There’s nothing wrong with that, and in fact, there are still plenty of ways to keep building upon your résumé and portfolio if interning does not fit into your summer plans. Here are some options to consider:
Create Your Own Blog
Writing consistently over the summer is a great way to practice discipline. If you can give yourself deadlines to meet, then not only will you improve your writing but you will end up with at least one solid piece to add to a portfolio. Employers like to hear that you write for pleasure because it’s an indication writing is more than a just requirement but it’s also something you are passionate about.
A few summers ago, I wrote a travel blog when I took a cross-country trip. I mentioned it in a cover letter which was later brought up in an interview. Mentioning my travel blog opened up a conversation which would not have otherwise been brought up in an interview, and the more conversational you can make an interview the better!
After creating a collection of samples from your blog, you can take your writing a step further and try freelance writing. There’s a bit more effort required for writing freelance, some trial, and error, but after all of the hard work you could end up with a published piece of writing that will hold weight in your portfolio.
First take a look at the writing opportunities offered on campus. There’s the Emerald, Spoon University, and Her Campus, to name a few. If you’re looking to make a little bit of cash, you could check out a freelance writing aggregator website which will post opportunities. If you have an idea for an article, you could approach a local publication and pitch them an idea. They might want you to write the story and often appreciate articles from a college student perspective.
Manage a Social Media Account
Do you have a family member with a small business? A friend who is an aspiring musician? Or are you a volunteer somewhere that is lacking an online presence? Offer to create or manage a social media account over the summer and see how many followers you can gain. Coordinating social media for someone will provide you with quantitative results to add to your resume and you can include the screen grabs in your portfolio. That’s a summer side hustle well spent!
Volunteer Design Skills
Do you have an eye for graphic design? There are plenty of nonprofits that could use your help designing flyers, brochures, posters, social media graphics and more. Whether you have access to Adobe InDesign or use the “freemium” design website, Canva, you can really make a difference to a local charity or fundraising event by offering your skills. At the end of the event, you’ll have a spread of pieces to add to your portfolio.
If an internship is not in the cards this summer, there are still plenty of opportunities to contribute to your portfolio and expand your resume. Each of these suggestions requires self-initiative which future employers will appreciate. While you’re hitting the books, traveling abroad or working at the pool this summer, see if you can arrange one of these side projects to keep adding to your repertoire of communication skills.
By Erica Freeze
Planning is essential to designing an effective public relations program. Planning in public relations involves researching, understanding a problem, and implementing a program to solve this problem. Adequate planning will determine if a public relations campaign will be a success or a failure. Because of this, it is important to know how to plan before starting a project both in school and in a public relations career. Here are some tips on how to plan appropriately for your next project:
Break down the elements: Public relations plans are broken down into four main elements: analysis, strategic research, implementation, and evaluation. A situation is a set of circumstances facing an organization. Without defining and analyzing a situation, it will be impossible to complete efficient research or to define the goal of a communications program later in the process. Research helps practitioners define a problem and think strategically. It is important to look at the bigger picture while analyzing and researching a situation. A situation analysis must factor in all parties, including stakeholders, teammates and the organization itself. It is important to accept the feedback of these parties so that a campaign team can predict and establish a goal. Once this feedback and research are outlined with an end date and goal in mind, the plan can be implemented.
Include all parties in decision making: Any public relations professional must be prepared to overcome any obstacles that occur during the implementation of a strategic plan. If a plan is implemented and there were disagreements on objectives, the plan may not satisfy the end goal. If there is an absence of feedback from an account manager, as well as any vital departments and stakeholders, important information and opinion may be forgotten. It is important for public relations professionals to be aware of any obstacles before they happen so that they can be fixed in a timely manner.
Determine success: How will you measure the success of your plan? Just as an organization’s goals and objectives change over time, the performance metrics that your team uses to track progress should also change. Metrics can show not only where the company is succeeding but also highlight specific areas of weakness. As data accumulates, the matrix can display trends and identify places which need improvement. There are tools such as Google Analytics which measure website or social media interactions, and then there are more advanced services, such as CyberAlert, which displays analytics for earned, owned and social media. Depending on the organization you work for, learning how to understand analytics tools is crucial to understanding the ways in which your company is falling short and succeeding.
Public relations is a constantly changing field. It is important to keep on top of the latest consumer trends and to have a thorough understanding of all parties that will be affected by a campaign. In order to launch a campaign, a strategic plan must be created. The capability to think strategically is what helps adequate public practitioners become strategic planners. Without a strategic plan in place, a campaign will fail because of a lack of understanding of a final goal. What are some ways you have found planning useful in your projects?
By Talia Smith
I’m going to be honest; I’m a total Podcast geek. But can you blame me? Podcasts are revolutionizing the way we consume information. First of all, they’re free. There are thousands of Podcasts to listen to in just about every category and they can be download directly to your smartphone. Second of all, they’re great for multitasking. Podcasts are perfect for anyone looking to learn more about any given topic but lacking enough hours in the day to read a magazine or a newspaper. You can learn something new from a Podcast while simultaneously cleaning your room, exercising, riding the bus or walking across campus to your next class. Personally, I love to learn more about the world of business through Podcasts.
It’s no secret that PR professionals need a business mindset in order to succeed in the industry. In fact, many PR majors start out as business majors and many PR majors choose to minor in business. I don’t fall into either of those scenarios, which is why I use Podcasts to learn more about the related field. For those like me, who want to know more about business, but don’t have the time to pick up Bloomberg Business Week, head to your Podcast or Stitcher app and subscribe to these 4 shows:
Freakonomics will help you rethink the dreaded economics requirement in the SOJC curriculum. The show uses economics to answer quirky sociological questions such as: Should Kids Pay Back Their Parents for Raising Them? How Much Does Your Name Matter? And Why Do We Really Follow the News?
Freakonomics is a must-listen for PR pros because of its array of topics and self-improvement episodes which provide a window into the study of incentives backed up with economic statistics. When you have a better idea of what makes people tick, then you can be successful at selling yourself and a brand you may represent. Many of the findings are surprising which why it is the kind of show you can’t help but share with others.
Listen to Episode: How to be More Productive
Learn about the eight steps to a more productive work day. Here’s a hint: motivation, focus, goal-setting, decision making, innovation, absorbing data, managing others and teams. Check out this episode for more context.
If you like the TV show Shark Tank, and are interested in how modest people grow successful companies from the ground up, then you will like How I Built This. You will hear interviews from millionaires and billionaires talking about how they overcame obstacles and filled a gap in the market with brands such as Patagonia, AirBnB, Spanx, Cliff Bar, and Southwest Airlines. These entrepreneurs became successful because they were able to effectively promote themselves and their products. Listening to their advice will offer insight into promoting a brand, starting a business and the tenacity required to do so. It is helpful to learn about the homemade PR that goes into the success of these companies.
Listen to Episode: Warby Parker: Dave Gilboa & Neil Blumenthal
The founders of this discount glasses company used their PR skills to barter with their supplier for inventory. You’ll see how it pays off to be skillful at both business and PR.
Planet Money offers a powerful punch of all things pop-culture in the business world in just 15-20 minutes. Listening every week is a great way to stay on top of business news headlines while learning something new and interesting each time. Since I started listening, I feel more in-tune to major business news stories such as Brexit, the Wells Fargo bank scandal and oil prices which I might not have paid as much attention to if it weren’t for the podcast’s excellent storytelling. Planet Money has the ability to take these topics and create a capitating and informative audio story.
Listen to Episode: #729: When Subaru Came Out
Subaru was facing an identity crisis back in the early 1990s and it wasn’t until they received help from a small ad agency that the car company was able to subliminally become the America’s hip and outdoorsy car brand.
Marketplace is a daily rundown of everything that is happening with the economy and stock market. Sounds boring, but I promise it is not convoluted. Hint: When they “run the numbers,” upbeat background music indicates the stock market is doing well whereas background music in a minor key means stock prices have dropped. Especially when working for a larger company, it is important to know the basic concepts about how the stock market functions.
Listen to Episode: You know what, just download the latest episode. Listening to marketplace is like listening to the news and you’ll want to listen to the most recent one.
If you’re looking to know more about the business world than listening to these podcasts is a convenient way to stay on top of current events and business trends. Public Relations and business go hand-in-hand and you will benefit from being knowledgeable about both. Next time you are washing your dishes, pop on a Podcast and see what you can learn about business.
By Erica Freeze
It is that time of year again, the season of travel! As the holidays quickly approach, many of us are eager to travel the world during winter break. If you are someone who loves to travel, don’t rule out one aspect of public relations that is less spoken of- travel and tourism public relations. Travel public relations’ role typically consists of three major tasks: stimulating the public’s desire to visit a place, arranging for travelers to get to their destination, and ensuring a comfortable stay for visitors once they arrive. While the aspect of traveling in this field may sound appealing, keep in mind that this is only a small part of the job. In any public relations career, you must be on top of the latest trends and news and be ready to tackle any crises professionally. If this sounds like something you may be interested in, here are some tips to see if this is the right career path for you:
Have an industry mindset:
As previously stated, keep in mind that working as a PR professional in the travel industry requires more than just a love for travel. Ask yourself: Am I genuinely interested in the travel industry?
Do I enjoy reading articles about travel trends? Following travel blogs? Am I aware of successful travel campaigns?
Am I prepared for crisis management involving the safety of travelers?
If you answered yes to more than one of these questions, then travel public relations could be your forte.
Get ready to pitch:
The public relations industry relies on publications to get the word out about the clients they represent. In travel public relations this is the same. Many travel public relations firms use bloggers and magazines to promote the services their clients provide. Getting a blogger to agree to post about any of your clients can be a challenge, however, there are certain ways to go about pitching that will help you be successful.
Often bloggers will provide guidelines on how best to pitch to a particular publication. These tips are important to read and adhere to and can create more success for your client.
Also keep in mind that bloggers and all publications seek unique and interesting stories. Only contact them if you have material that is news-worthy and will capture the reader’s interest. For example, if a hotel has recently hired a new critically acclaimed chef who serves up a variety of delicious dishes, then one may consider this newsworthy.
Know how to handle unplanned situations:
Crisis management is a critical part of public relations in the travel industry. A lot of things can go unplanned and some of these things are beyond your control. There can be poor weather conditions which delay transportation or misplaced luggage. Treating travelers well is extremely important in the travel and tourism industry. Travelers have the ability to build or tarnish your company’s reputation with reviews and through word of mouth. Even the best arrangements for guests can fall through and it is best to handle these situations professionally and with care. Being in communication with hotel and travel destination staff to ensure the proper handling of this situation is crucial. If something doesn’t go as planned, staff should be ready to treat travelers cheerfully and with respect to make them feel comfortable and happy. As a public relations professional, it will be your job to convey the importance of a good attitude to travel destination workers and to the clients you represent.
One example of a well-handled crisis in the travel industry was when Carnival Cruise Lines had a series of high profile incidents in 2012 and 2013, including the sinking of the Costa Concordia that resulted in the deaths of 32 passengers and the infamous Carnival “poop cruise.” Because of these incidents, Carnival bookings disappeared, proceeds dropped and the reputation of the corporation suffered. To combat this serious crisis, a new leadership team was put in place and the corporation brought in public relations professional Roger Frizzell as Chief Communications Officer to help recover the company’s reputation.
As you can see, travel public relations is complex. Travel public relations professionals need to ensure that the clients they represent have safe practices and facilities and that all travel staff are professional. In this industry you need to always be aware and ready to combat any crises. Do you think you have what it takes to take on a travel public relations profession? Get in contact with some professionals in the industry to learn more!
By Talia Smith
As Thanksgiving weekend and holiday break are upon us, I think we can all expect an inevitable conversation with a relative that goes something like this:
Relative: How’s school going?
Me: It’s going well, Aunt Maureen. Thanks for asking.
Relative: What is it that you study again?
Me: Public relations.
Relative: Public relations? What’s that?
Maybe it’s just me, but at this point, I am racking my brain for the right words to articulate what exactly PR is. It is hard to summarize the whole industry into a few sentences because each sector of PR is different and the field is changing every day.
I realized after providing a not-so-great answer to a family member that I really should have a few sentences prepared about what I do. Then I remembered there’s a professional concept called an elevator pitch which is a 30-second opportunity to tell someone what you do in the time it takes to ride an elevator.
In preparation for the holidays and the get-togethers that come with it, I encourage aspiring PR pros to create your own PR elevator pitches. Holiday gatherings are an excellent opportunity to test run your pitch in front of a forgiving crowd so when you find yourself in an elevator with an executive seeking PR assistance, you’ll be able to eloquently communicate your message.
To help you get started, here are a few examples about how to construct your own PR elevator pitch. Let’s assume someone asks, “What is PR?”
Provide a general definition and an example of what PR professionals do.
According to the PRSA, “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” This definition is a great starting place for your pitch but you’ll want to customize it to your own voice.
Public relations is a strategy brands use to communicate with their audiences.
Public relations professionals think of creative ways to help clients reach their audiences.
Public relations helps companies build relationships with the people who make the company successful.
Public relations professionals work with media outlets to share their client’s story to the public.
Follow with a casual, attention-grabbing statement.
You don’t want to pepper your pitch with industry-exclusive jargon. That’s a surefire way to receive glazed over eyes and the classic “I have no idea what you just said so I’ll just nod my head.” Keep it simple and use relatable words.
We do the behind-the-scenes work to help companies shine in the media.
Just like the name suggests, we help companies relate to the public.
We are like storytellers but for brands and organizations.
We take elements from advertising, journalism, and marketing to create a plan to help companies succeed.
Narrow in on what you would like to do in the field of PR.
Now that your listener knows what PR is, tell them what it means to you and how the definition relates to your aspirations.
One day, I’d like to help nonprofits spread their message in order to raise more revenue.
I want to be a bridge between the scientific community and the public.
I want to work exclusively with food and beverage PR to make sure my clients’ products end up in your refrigerator.
I’d like to use my love for writing to help brands get their message out in creative ways.
This holiday season, don’t panic when a relative asks, “So, what do you do?” Taking the time to create your own PR elevator pitch will not only help others understand what you do, but it might even help you better understand what you do or want to do. Make your PR elevator pitch your mantra and hopefully one day you’ll be reciting it to your future employer in an elevator and not to your Aunt Maureen as she passes the pumpkin pie.
By Talia Smith
Last year I was living in Portland, dead in the middle of a PR internship search. I applied to companies of all sizes – large corporations such as Edelman, midsize agencies such as Matter Communications, and small, boutique firms where I found the most success. When I shifted my attention to smaller firms, I noticed actual people were picking up my phone calls and responding to my emails.
Three interviews later, I landed an internship at Veracity. The boutique PR firm is owned by Amy and Mike Rosenberg, both UO alums. Their quaint office is tucked away in the stylish Bakery Building in Northeast Portland. For six months, I worked side by side with Amy and Mike, trying to soak up their knowledge about the field of PR.
One of the many things I learned during my internship is bigger is not always better when it comes to employment. I encourage anyone in my similar situation to seek out a boutique PR firm to intern. Here are four reasons why:
You can create meaningful relationships with your mentors.
When you work closely with your employers, you can’t help but get to know them on a deeper level than you otherwise would at a large agency. You have an ability to shine and be seen since, well, there are not as many people in your way. At a large firm, you won’t have the ability to interact with the president of the company on a daily basis. After producing good work and proving yourself to be a valuable intern, you can be assured that you will always have a great reference, letter of recommendation and networking connection. It is wonderful to have someone you can count on to speak highly of you.
There is a likely chance your internship will turn into a job.
All the lovey-dovey stuff aside, PR firms invest a lot of time and energy into their interns and they want a return on their investment. It is in their best interest to hire someone full-time who already knows the ropes of the company. Why would they want to hire someone in need of training when they could hire someone who has already been trained? Larger firms have more funds to test out interns whereas small firms won’t take on anyone who they can’t see working at the company in the future.
You might work directly with clients and media.
With the intimacy of a boutique PR firm comes trust and responsibility when it comes to client and media relations. You cannot necessarily say the same of an entry level position at a large firm. There is no better way to tighten up your email and phone etiquette than calling up a client or reporter on a regular basis.
When you communicate with reporters regularly, you create media relations that carry with you to your next job. Reporters tend to pick up press releases from familiar writers who take the time to understand their beat. A large portion of my internship was customizing emails and matching press releases to the right reporters. At larger firms, media relations can turn into spam at times with automated email pitches. Learning the essential skill of client and media communication is valuable.
You will have the opportunity to create tons of portfolio pieces.
Nothing looks better in a portfolio than an actual writing sample used by a client. In smaller firms, there is plenty of work to go around and a lot of it will fall on you. There is a good chance that you will have the opportunity to write pieces that end up in newspapers, magazines, blogs or social media posts. The work you produce is real and holds weight in a portfolio over something written for a school project. There is more work to dish out to other people in larger agencies but you have to be more of a jack-of-all-trades in a boutique firm – the result will be an array of diverse profile pieces.
As you’re starting to think about summer internships, I recommend starting your search with boutique PR firms. Be aware that many small firms do not post internships online – it’s up to you to create your own position and pitch yourself. This is really only a possibility at boutique firms.
Start by researching and making a list of the firms in your area then give them a call. Once you get someone on the phone, ask if they would be interested in hosting an intern. Practice your pitch and make it direct. Either they will say no and you can move on to the next firm on your list or they will say yes and ask you to send your resume. Make sure to remember the name of the person you spoke with on the phone.
Take some time to research the firm and create a customized cover letter. Then compose an email saying, “Hi, I spoke to so and so on the phone and they told me your firm might be interested in hosting an intern.” Attach your cover letter and resume and wait for a reply email or phone call. I guarantee, there will be a few firms who never invited the possibility of hosting an intern until it was presented to them. Who doesn’t need extra help and cheap labor?
Take control of your internship search by narrowing your choices to the boutique PR firms in your area. It worked for me and it will work for you too. The skills and hands-on experience you will gain in a boutique PR firm could land you a job with the company or act as a stepping stone to your next exciting career move. You know what they say: good things come in small packages.
By Erica Freeze
In today’s technologically advanced society, more companies are incorporating social media into their marketing and communications plans. For a company’s social media platform to gain attention, strategists should devise a social media plan. Every interaction that is made on social networks should work towards the organization goals. The more time and effort spent on a social media plan, the more effective it will be in its implementation. If your employer asks you to generate a social media plan, here are five ways tips to consider to ensure its success:
Step 1: Define social media objectives and goals
Establishing plan objectives allows you to make changes to your social media campaigns and platforms if they are not coinciding with your goals. Goals need to be established to gauge the overall success of the campaign. When setting your campaign goals, think of the acronym, “S.M.A.R.T.” This acronym is a great way to remember that your goals should be “specific, measurable, attainable, relevant, and time-bound.” Some examples of goals may be: increasing company awareness, increasing sales or increasing visitor loyalty. The goal is important to establish because it is the driving force of a social media plan.
Step 2: Conduct a social media audit
A social media audit is a process of analyzing what is working and what is not across your company’s social media platforms. When first starting your audit, take note of post frequency and follower interactions on each channel. From this, you can compare how your numbers change each month or each year. You can determine which platforms are worth keeping, enhancing or disregarding.
Step 3: Construct a content strategy
Creating a timeline and planning the content to post is helpful in the organization and originality of each platform. Cater your content to your company image, your audience, and the platform. An example: Should we post something funny or more serious? Should a video or a status be posted? Once your content is established, you can decide how frequently to post it on each platform. There are many studies that provide useful information about optimal posting times for each medium. Finding the perfect frequency to post can generate more engagement for your content.
Step 4: Engagement
It is important to see how your followers engage with your content on each platform. Keep track of how well each post is doing on likes, shares, and comments. Be on top of both negative and positive feedback. Instead of deleting negative comments, try to turn the customer’s perception around with positive advice and understanding. Showing that you care about your customers on social media can attract more followers and enhance customer loyalty.
Step 5: Evaluate and Alter your Plan
After you have implemented your plan, you should watch for what is working and what is not. You can use an analytics tool such as Google Analytics to provide data on website traffic. Once you see which content is driving the most traffic, you can apply this awareness to new posts. Because social media is constantly growing and changing, it is important to frequently analyze your successes and failures. From this, you can reconstruct your social media plan to best benefit your organization.
By Lily Gordon
Wedged between the Volcanology building and Lokey Laboratories in the heart of the University of Oregon’s Science Complex, Willamette Hall is not where one would just happen across a Public Relations or Journalism major. In the echoey atrium, students studying Physics, Computer Science and Math can be seen, heads bent over thick books and flashing screens. Willamette is the nucleus of the Physics Department, a subject most future PR practitioners are relieved to have left behind in high school.
Within the depths of kinematics and electromagnetic waves, there is a fountain of public relations knowledge. A hidden gem of expertise. His name is Professor Scott Fisher. In addition to being an advisor and astronomy lecturer within the Physics Department, Fisher is the Outreach Director. He has years of community outreach experience starting from his humble beginnings in Hawaii at the Gemini Observatory (one of the ten largest observatories worldwide) writing press releases, tabling at events and regularly chatting to the local news channel about the work being done at the observatory. Then came his time in D.C. with the National Science Foundation facilitating educational and grant-related programs. Now, the UO has snatched not only a great thinker in the astronomy world, but a PR one as well.
I sat down with Fisher to pick his brain about everything related to community outreach. In addition to being naturally predisposed to the communications field, he says he was born with extra helpings of schmooze, science, mathematics and “dashingly good looks.” Fisher understands how to bridge scientists’ complex ideas to the general public. While astrophysics and science in general may be a yawn-worthy field to some, (but a field with many, many, many PR jobs) it is one of the more challenging fields a PR practitioner can be tasked with strategically communicating. If a person, such as Fisher has, can get Aunt Martha in rural Florida or Hawaii to care about developments lightyears away, then that person can also communicate the messaging of more relatable brands such as Whole Foods, Nike, Tesla or Intel.
For those interested in job security and representing the future of the planet, there are a number of science classes targeted at non-science majors such as Fisher’s astronomy courses. But to get to the meat of it all, the following are key takeaways from my conversation with Fisher. One could call them “The Fisher Keys to Community Outreach Success.”
Know your audience.
“You can’t give the same spiel to every audience,” says Fisher. “It’s about the audience. It’s not about you, the PR person.”
This is core to any public relations plan, but even more so when tackling community outreach. Fisher has developed strategies in order to engage groups as varied as K-12 students to retirees in Central Oregon. And even when the demographics of two events are the same on paper, the value of personally interacting with the community and understanding what makes them tick cannot be underestimated.
Be flexible with the core message.
Once Fisher understands his audiences front and back, he likes to stay adaptable. “Quiet credentials” are an important tool in his kit. A public relations practitioner may know every fact, figure and anecdote pertaining to his or her client, but the real talent is knowing which select things to share with an audience. While a room full of professors may be impressed by your amazing resume and in turn care more about your client, second graders will not. Know what knowledge and experiences to share.
If people don’t care, it’s because they don’t understand.
“Don’t undervalue the interest of your audience in your topic,” Fisher says. “The best presentations and best stories I’ve written or interactions I have had, I’ve always felt that I covered all of the material I wanted to cover, but I left them wanting a tiny bit more.”
Scientists, stockbrokers and lawyers are often guilty of using too much jargon. They leave people wanting more— more of something they’ll actually understand. When it comes to community outreach, people first need to comprehend a subject, be it astronomy, homelessness or adoption, before they can care about it.